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Wednesday,1 April 2020

In these unprecedented times, one of the biggest challenges faced by organizations is to minimise interruptions to business as usual, while ensuring health & safety of their staff, customers and visitors. Ensuring business continuity and mitigating risk through crucial process changes, requires a flexible & intuitive solution, which can assist in making this transition with the rapidity and responsiveness it needs.

iviva Business Continuity Solution was created with this very need in mind. With nearly two decades of experience in delivering Smart Workplace and Smart Building solutions loved around the globe, the team at iviva is pleased to announce their latest solution that addresses the growing Business Continuity needs of today’s market.

The Singapore headquartered company’s business continuity solution has two tiers, the Starter Package 49$ USD that focuses on visitor risk tracking and the Pro Package 49$ USD which is a full suite of tools to manage business continuity.

iviva Business Continuity Starter Package is useful for any type or size of an organization looking to ensure that their visitors or staff meet certain prerequisites before they enter the organization’s premises. It enables them to create dynamic questionnaires including those indicating risk factors (such as recent overseas travel and recent contacts with confirmed COVID-19 cases). A unique QR code is generated at the end of this exercise, which can be displayed on company website, social pages or at the reception, so that their visitors can scan and complete the questionnaire online using their own devices and place their signatures electronically. This eliminates the need for using paper forms, which is both unsustainable and unhygienic. The solution comes with an online portal that allows organizations to identify visitors with risks and take necessary actions preemptively.

iviva Business Continuity Pro Package is a comprehensive toolset for office customers. It not only allows organizations to track visitor risks but also delivers a gamut of tools to manage impact and ensure collaboration. It has all the features of the Starter Package plus it comes equipped with a built-in, easy access global dashboard to monitor growing health risk situations worldwide, and many more useful features. Ability to integrate easily with your existing visitor management, room booking, appointment/ calendar management or access control systems means you get access to a central repository helpful in tracing staff/visitor interactions and timeframes. The solution can also be integrated with thermal/ body temperature scanners, which is invaluable in some organizations’ operational workflows. Staff self-check-in, wellness self-reporting and targeted or general staff announcements are few more powerful features bundled with the Pro Package.

“We truly believe our Business Continuity Solution will help organizations worldwide to navigate these challenging times safely and ensure wellbeing of their people and continuity of businesses”, says Dr Hari Gunasingham, Group CEO and Managing Director of iviva.

The company offers free trials for everyone and free subscriptions for smaller organizations worldwide. To learn more about iviva Business Continuity Solution.


Author: Haran Shivanan

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Reduce Facility Management Costs

  • Automate mundane maintenance tasks;
    Save time for value-adding tasks
  • Increase your task force’s efficiency;
    Reduce cost of manpower
  • Optimally manage your inventory;
    Restock only when you need to
  • Measure facility management process efficiency;
    Optimise your operations
  • Implement preventive maintenance;
    Increase asset reliability
  • Digitalize end to end business processes;
    Go paperless

Manage Your Work Centrally or Remotely

  • Powerful and flexible duty roster;
    Manage maintenance backlog efficiently
  • Multi-platform mobile access;
    Manage operations from anywhere, on any device
  • Monitor work centrally through dashboards;
    Receive technician updates sent from the mobile app
  • Add-ons to integrate building systems;
    Automate work order creation based on critical alarms

Improve Occupant Satisfaction

  • Empower occupants with web portal and mobile app access;
    Eliminate calls and emails
  • Automate service level reporting & management;
    Increase transparency of ongoing job requests
  • Receive ratings and reviews upon work completion;
    Quantify requester satisfaction
  • Optimally maintain building systems;
    Ensure a comfortable working environment
  • Run compliance audits frequently;
    Ensure occupants’ health and safety

Manage Service Provider Contracts and Performance

  • Measure SLA adherence;
    Track contractor performance and efficiency
  • Create work orders and assign to contractors;
    Receive quotes for additional work online
  • Track service contract expiry;
    Plan renewals well in advance

Be More Resilient In The Face of a Disaster

  • Access your data anytime, anywhere;
    Even when your building is inaccessible
  • All-in-cloud with redundancy and high availability;
    Rest assured your data is safe and always online
  • No more paper-based work allocation or approval processes;
    Continue business in a virtual world
  • 100% cloud-based SaaS solution;
    No on-premises servers to worry about


These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.


These users manage the account and have the ability of adding other users to account.


Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.