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Certis iFM – A Facility Management Case Study

Certis iFM – A Facility Management Case Study

Certis Group is a leading Singapore company that designs, builds, and operates bespoke ops-tech outsourcing solutions combining advanced security, technology & systems integration, facilities management, internet of things (IoT), concierge and other services into one seamless integrated solution.

In March 2018, Certis Group and Eutech Cybernetic teamed up to develop and launch an Internet of Things (IoT) facilities management (FM) solution (iFM) on the Azure platform that will be marketed in Singapore and beyond. Certis Group and Eutech will target new business segments in Australia and Hong Kong together.

The iFM solution enables facility owners to centrally manage and integrate building operations, optimising energy consumption, physical security, maintenance, health and safety, space, and tenant services.

“The partnership between Certis Group and Eutech is pivotal for us to expand our technological capability in IoT Facilities Management in both the local and global markets. Building on our core capabilities in security, the iFM is an outcome-based approach that will strategically enhance our current service offerings and provide unparalleled value to facility owners in the long run.” Mr Joseph CP Tan, Senior Managing Director, Certis Technology Services

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Goals:

  • The iFM solution leverages the Microsoft Azure cloud to enable rapid deployment and centralised management of multiple sites across Singapore.
  • Customers include Land Transport Authority, Nanyang Technological University and the Stock Exchange of Singapore.

    • CHALLENGES:

  • iFM enables Certis to more proactively operate and maintain facilities on behalf of its clients reducing manpower cost.
  • Optimizing space and enhancing equipment and system performance.

    • SUCCESSES:

  • Using iviva’s Lucy rapid cloud development environment.
  • Certis can rapidly change iFM’s mobile applications from the Azure cloud enabling its field service personnel to serve customers’ bespoke business processes.

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    Reduce Facility Management Costs

    • Automate mundane maintenance tasks;
      Save time for value-adding tasks
    • Increase your task force’s efficiency;
      Reduce cost of manpower
    • Optimally manage your inventory;
      Restock only when you need to
    • Measure facility management process efficiency;
      Optimise your operations
    • Implement preventive maintenance;
      Increase asset reliability
    • Digitalize end to end business processes;
      Go paperless
     

    Manage Your Work Centrally or Remotely

    • Powerful and flexible duty roster;
      Manage maintenance backlog efficiently
    • Multi-platform mobile access;
      Manage operations from anywhere, on any device
    • Monitor work centrally through dashboards;
      Receive technician updates sent from the mobile app
    • Add-ons to integrate building systems;
      Automate work order creation based on critical alarms
     

    Improve Occupant Satisfaction

    • Empower occupants with web portal and mobile app access;
      Eliminate calls and emails
    • Automate service level reporting & management;
      Increase transparency of ongoing job requests
    • Receive ratings and reviews upon work completion;
      Quantify requester satisfaction
    • Optimally maintain building systems;
      Ensure a comfortable working environment
    • Run compliance audits frequently;
      Ensure occupants’ health and safety
     

    Manage Service Provider Contracts and Performance

    • Measure SLA adherence;
      Track contractor performance and efficiency
    • Create work orders and assign to contractors;
      Receive quotes for additional work online
    • Track service contract expiry;
      Plan renewals well in advance
     

    Be More Resilient In The Face of a Disaster

    • Access your data anytime, anywhere;
      Even when your building is inaccessible
    • All-in-cloud with redundancy and high availability;
      Rest assured your data is safe and always online
    • No more paper-based work allocation or approval processes;
      Continue business in a virtual world
    • 100% cloud-based SaaS solution;
      No on-premises servers to worry about

    Free Users

    REQUESTERS

    These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.

    Paid Users

    ADMIN USERS

    These users manage the account and have the ability of adding other users to account.

    POWER USERS

    Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.