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Certis Central, Singapore – A Smart Building Case Study

Certis Central, Singapore – A Smart Building Case Study

The Smart Building “Digital Twin”

The Certis Centre is a key operational center for the Certis Group, a leading Singapore company that provides security, facility management and technology enabled services to customers across Singapore and the Asia-Pacific region. The Certis Centre is a Smart Building where the building’s systems and processes are integrated into a single management platform. The management platform uses BIM for 3D visualization and as the operational interface; in essence, it is the “Digital Twin” of the physical Smart Building.

Key capabilities include smart security, surveillance and incident management using intelligent process automation across access management and CCTV. Integrated smart workplace management optimizes key resources such as space utilization and energy consumption within tenant spaces. Maintenance costs are reduced by using predictive maintenance strategies.

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  • Operations
  • Energy
  • Efficiency
  • Sustainability
  • Tenant Experience
  • Financial Optimization

  • Developing operational models of the building equipment and systems that together with the BIM make up the building’s Digital Twin
  • Ensuring that the solution cost is affordable by simplifying and automating the implementation process
  • Getting buy-in from vendors and contractors
  • Simplifying the 3D BIM user interaction ( BIM is traditionally a heavy engineering technology)

  • Full integration of the building systems and applications
  • Seamless integration of BIM to create a Digital Twin of the Smart Building; this is the first project in Asia to achieve this
  • Enhancing staff comfort and experience
  • Ability to reduce manpower and optimize energy and space utilization
  • Seamless integration of operations across multiple silos
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    Reduce Facility Management Costs

    • Automate mundane maintenance tasks;
      Save time for value-adding tasks
    • Increase your task force’s efficiency;
      Reduce cost of manpower
    • Optimally manage your inventory;
      Restock only when you need to
    • Measure facility management process efficiency;
      Optimise your operations
    • Implement preventive maintenance;
      Increase asset reliability
    • Digitalize end to end business processes;
      Go paperless

    Manage Your Work Centrally or Remotely

    • Powerful and flexible duty roster;
      Manage maintenance backlog efficiently
    • Multi-platform mobile access;
      Manage operations from anywhere, on any device
    • Monitor work centrally through dashboards;
      Receive technician updates sent from the mobile app
    • Add-ons to integrate building systems;
      Automate work order creation based on critical alarms

    Improve Occupant Satisfaction

    • Empower occupants with web portal and mobile app access;
      Eliminate calls and emails
    • Automate service level reporting & management;
      Increase transparency of ongoing job requests
    • Receive ratings and reviews upon work completion;
      Quantify requester satisfaction
    • Optimally maintain building systems;
      Ensure a comfortable working environment
    • Run compliance audits frequently;
      Ensure occupants’ health and safety

    Manage Service Provider Contracts and Performance

    • Measure SLA adherence;
      Track contractor performance and efficiency
    • Create work orders and assign to contractors;
      Receive quotes for additional work online
    • Track service contract expiry;
      Plan renewals well in advance

    Be More Resilient In The Face of a Disaster

    • Access your data anytime, anywhere;
      Even when your building is inaccessible
    • All-in-cloud with redundancy and high availability;
      Rest assured your data is safe and always online
    • No more paper-based work allocation or approval processes;
      Continue business in a virtual world
    • 100% cloud-based SaaS solution;
      No on-premises servers to worry about


    These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.


    These users manage the account and have the ability of adding other users to account.


    Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.