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Paya Lebar Quarter(PLQ) Digital Twin, Singapore – A Smart Precinct Case Study

Paya Lebar Quarter(PLQ) Digital Twin, Singapore – A Smart Precinct Case Study

Paya Lebar Quarter (PLQ) is a Green Mark Platinum rated mixed development by Lend Lease, comprising 3 Commercial Towers, a Retail Mall and 3 Residential Blocks. The project is being completed in stages with the 335,819 sq. ft. Tower 1 completed in August 2018; the 547,658 sq. ft. Twin Commercial Towers (Towers 2 and 3) in February 2019; and the 310,000 sq. ft. Retail Mall was completed in August 2019.

PLQ Smart Building Solution

PLQ will be operated as a Smart Precinct through a single technology platform called the Open Building System Integration (OBSI) platform based on Eutech’s iviva software. The OBSI platform connects all building systems and equipment across the commercial towers, retail mall and precinct infrastructure including air-conditioning and mechanical ventilation, electrical, fire, car park, CCTV, lift, access control and people counting. These systems are integrated with the 3D BIM models to create a “Digital Twin” of each building and the precinct.

The Digital Twin is a working digital replica of each building’s physical spaces, equipment, systems and infrastructure processes (the Physical Twin) and serves as an intelligent interface to the Physical Twin for smart operations and maintenance. Dynamically assembled operational dashboards and 3D BIM visualization enhance the management of critical alarms and the effectiveness of exception-based management and predictive, condition-based maintenance of systems and processes

A unique feature of the PLQ Smart Precinct project is the use of the iviva Commission to Operate (C2O) process to simplify the delivery of the Physical and Digital Twins. C2O automates the connection, integration and commissioning of the building equipment, systems and spaces, ensuring that they are operationally ready for handover. Post handover, C2O ensures continued operational efficiency through the continuous commissioning of equipment, systems, operational processes and spaces.

OBSI serves multiple stakeholders including tenants, building and facility management teams, engineering and commissioning teams and contractors. Building and facility management teams will use OBSI for their day to day operations.

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  • Tenant Empowerment
  • Sustainable and Energy Efficient Buildings and Spaces
  • Lean Implementation
  • Ensure Quality of Systems and Processes
  • Handover to Operations of an Operationally Ready System
  • Reduction in Maintenance Costs
  • Management by Exception
  • Life-cycle management

  • Development of operational models of building equipment and systems for creating the building’s Digital Twin.
  • Getting vendors and contractors to support the C2O process
  • Tight deadlines for project completion and handover to operations.

  • Integration of Building Information Modelling (BIM) and building systems to create a Digital Twin of the building for smart operations and maintenance and tenant services.
  • Validation of the C2O process for delivering an operationally ready Digital and Physical Twin.
  • Use of the Digital-Physical Twin model to enable smart operations and maintenance and tenant services.
  • Support for Green Mark Platinum
  • Smart security and surveillance, and incident management using intelligent process automation across access management and CCTV
    IO POINTS: 150,000

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    Reduce Facility Management Costs

    • Automate mundane maintenance tasks;
      Save time for value-adding tasks
    • Increase your task force’s efficiency;
      Reduce cost of manpower
    • Optimally manage your inventory;
      Restock only when you need to
    • Measure facility management process efficiency;
      Optimise your operations
    • Implement preventive maintenance;
      Increase asset reliability
    • Digitalize end to end business processes;
      Go paperless

    Manage Your Work Centrally or Remotely

    • Powerful and flexible duty roster;
      Manage maintenance backlog efficiently
    • Multi-platform mobile access;
      Manage operations from anywhere, on any device
    • Monitor work centrally through dashboards;
      Receive technician updates sent from the mobile app
    • Add-ons to integrate building systems;
      Automate work order creation based on critical alarms

    Improve Occupant Satisfaction

    • Empower occupants with web portal and mobile app access;
      Eliminate calls and emails
    • Automate service level reporting & management;
      Increase transparency of ongoing job requests
    • Receive ratings and reviews upon work completion;
      Quantify requester satisfaction
    • Optimally maintain building systems;
      Ensure a comfortable working environment
    • Run compliance audits frequently;
      Ensure occupants’ health and safety

    Manage Service Provider Contracts and Performance

    • Measure SLA adherence;
      Track contractor performance and efficiency
    • Create work orders and assign to contractors;
      Receive quotes for additional work online
    • Track service contract expiry;
      Plan renewals well in advance

    Be More Resilient In The Face of a Disaster

    • Access your data anytime, anywhere;
      Even when your building is inaccessible
    • All-in-cloud with redundancy and high availability;
      Rest assured your data is safe and always online
    • No more paper-based work allocation or approval processes;
      Continue business in a virtual world
    • 100% cloud-based SaaS solution;
      No on-premises servers to worry about


    These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.


    These users manage the account and have the ability of adding other users to account.


    Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.