Owners and operators of shopping malls and retail spaces are continually seeking to enhance the quality & responsiveness of the services that they provide to retailers and shoppers in areas such as incident management, complaint management and service management. At the same time, they are looking to increase compliance, security and health & safety.
fxelle is a mobile collaboration platform for shopping malls and retail spaces that provide smart services to tenants and shoppers.
fxelle is powered by an intelligent engine developed on the iviva Lucy development environment that dynamically creates integrated response teams and optimizes the way they work.
The iviva fxelle software is extremely user friendly and has greatly improved the productivity of the Dubai Festival City Mall Concierge services, enabling us to enhance the shopper experience.
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.