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Fxelle – Delivering Smart services to tenants and shoppers

Owners and operators of shopping malls and retail spaces are continually seeking to enhance the quality & responsiveness of the services that they provide to retailers and shoppers in areas such as incident management, complaint management and service management. At the same time, they are looking to increase compliance, security and health & safety.

The Architecture

fxelle is a mobile collaboration platform for shopping malls and retail spaces that provide smart services to tenants and shoppers.

Lucy on FXELLE

fxelle is powered by an intelligent engine developed on the iviva Lucy development environment that dynamically creates integrated response teams and optimizes the way they work.

Tenant Coordination

  • Tenant Portal
  • Work Permit
  • Compliance
  • Document Management Event Management


  • Search by Store/Brand Product Information Wheelchair
  • First aid
  • Lost and found item
  • Lost and found child Baby stroller
  • Parking
  • Promotional coupons Valet services


  • Incident Management
  • Lost & Found Items
  • Lost and Found Child
  • Health & Safety

What customers are saying!

The iviva fxelle software is extremely user friendly and has greatly improved the productivity of the Dubai Festival City Mall Concierge services, enabling us to enhance the shopper experience.

– Kareem Ali Humaidan, CSM, Dubai Festival City Mall


Reduce Facility Management Costs

  • Automate mundane maintenance tasks;
    Save time for value-adding tasks
  • Increase your task force’s efficiency;
    Reduce cost of manpower
  • Optimally manage your inventory;
    Restock only when you need to
  • Measure facility management process efficiency;
    Optimise your operations
  • Implement preventive maintenance;
    Increase asset reliability
  • Digitalize end to end business processes;
    Go paperless

Manage Your Work Centrally or Remotely

  • Powerful and flexible duty roster;
    Manage maintenance backlog efficiently
  • Multi-platform mobile access;
    Manage operations from anywhere, on any device
  • Monitor work centrally through dashboards;
    Receive technician updates sent from the mobile app
  • Add-ons to integrate building systems;
    Automate work order creation based on critical alarms

Improve Occupant Satisfaction

  • Empower occupants with web portal and mobile app access;
    Eliminate calls and emails
  • Automate service level reporting & management;
    Increase transparency of ongoing job requests
  • Receive ratings and reviews upon work completion;
    Quantify requester satisfaction
  • Optimally maintain building systems;
    Ensure a comfortable working environment
  • Run compliance audits frequently;
    Ensure occupants’ health and safety

Manage Service Provider Contracts and Performance

  • Measure SLA adherence;
    Track contractor performance and efficiency
  • Create work orders and assign to contractors;
    Receive quotes for additional work online
  • Track service contract expiry;
    Plan renewals well in advance

Be More Resilient In The Face of a Disaster

  • Access your data anytime, anywhere;
    Even when your building is inaccessible
  • All-in-cloud with redundancy and high availability;
    Rest assured your data is safe and always online
  • No more paper-based work allocation or approval processes;
    Continue business in a virtual world
  • 100% cloud-based SaaS solution;
    No on-premises servers to worry about


These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.


These users manage the account and have the ability of adding other users to account.


Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.