This article is primarily for Technicians/Servicer Supervisors
This quick article explains how you can acknowledge your Work Orders.
Stage before the Action: Acknowledgement
Stage after the Action : In Progress
Once a Work Order is assigned to Technician(s), they may receive the Work Order via Workspace-Work Order.
Then the Technicians may go through the work order and acknowledge it in a few clicks.
Here is a quick image on how you can acknowledge your Work Order.
After you acknowledge the work order, the stage will move from ‘Acknowledgement’ to ‘In Progress’.
Here is a quick video on how you can acknowledge your Work Order.
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.