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This article is primarily for Facility Coordinators.
This scenario explains how a Facility Coordinator can place a work order on hold and then resume it and proceed with the same Service Provider.
e.g.If some additional raw material has to be ordered and cannot continue without it. Then Facility Coordinator can place the work order on hold and later resume once the required raw material is purchased.
This scenario is done in two steps;
1. Place the Work Order on hold
2. Resume the Work Order and proceed with the same Service Provider.
Let’s take a quick look at the overall Work Order process for this scenario.
After a work order is created,
This short article explains how Facility Coordinators can place a Work Order on hold.
The Facility Coordinator may place the work order on hold for a certain period of time due to some reason.
Stage before the Action: Assignment
Stage after the Action: On Hold
Take a look at this image on how you can place a work order on hold.
Once you placed your work order on hold, the work order stage will move from ‘Assignment’ to ‘On Hold’ stage.
This quick article explains how a Facility Coordinator can resume a work order that was put on hold and continue with the same Service Provider.
Stage before the Action: On Hold
Stage after the Action: Assignment
Workspace-Work Order app facilitates you to resume a Work Order once the urgent task is completed and get back to Work Order processing.
Check out this image on how you can resume a work order that was put on hold and continue with the same Service Provider.
TIP: If you enable the Reset SLA option, it will reset the SLA clock timer when resuming the work order.
Once you resume the work order, the work order stage will move from ‘On Hold’ to ‘Assignment’.
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Register properties for landlords, and register units for tenants. Receive alerts on upcoming planned audit/ inspection/ preventive work orders from the FM team assigned to the respective property/ unit.
Download our empty data configuration template to configure your data into our application, or import existing data such as assets, locations, users, facilities from a CSV or excel and easily migrate it across from other system.
An Application Programming Interface (API) is a way for other software to connect with iviva.facility. Submit work requests from third party software like call center/ case management software, or submit work orders from third party alarm management software like BMS.
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These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.