This scenario explains how a work order can get rejected by an assigned Servicer and then how to reassign another Servicer to the work order by the Facility Coordinator.
Let’s take a quick glance at the overall Work Order process when the Servicer rejects the Work Order and then the Facility Coordinator reassigns another Servicer to the Work Order.
After a work order is created by the Facility Coordinator,
This article is primarily for Team members of Servicers who are Servicer Coordinators and Servicer Supervisors.
This short article explains how you might reject a work order as Servicer.
The assigned Servicer’s Supervisor/Coordinator may reject the work order due to a valid reason such as the work order is out of the Servicer’s scope.
Stage before the Action: Assignment
Stage after the Action : New
Take a look at how you can reject a Work Order if you are the assigned Servicer.
After a work order gets rejected by the Servicer, it will move from the ‘Assignment’ stage of Work Order back to the ‘New’ stage and the Work Order will be listed on the portal Home of the respective Facility Coordinator. Then the Facility Coordinator has to assign a different Servicer to the Work Order once again.
This article is primarily for Facility Coordinators.
This short article explains how you can reassign a Servicer to your Work Order,
Stage before the Action: New
Stage after the Action : Assignment
With Workspace-Work Order app, Work Orders that are rejected can be easily reassigned to another Servicer in order to carry out the work order.
Typically, this is done by a Facility Coordinator.
On the Work Space-Work Order app,
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.