This article is primarily for Facility Coordinators.
This scenario explains how you can resume a work order (which is on hold) and proceed it with a different Servicer.
e.g. If a Facility Coordinator is not satisfied with the job which is being done by the Servicer, he can place the Work Order on hold, stop the current Servicer’s job and then resume with a different Servicer.
Let’s take a quick look at the overall Work Order process when a Facility Coordinator resumes a Work Order which was placed on hold and then continues with another Servicer.
After a work order is created,
This article is primarily for Facility Coordinators.
This quick article explains how you can resume a work order that was put on hold and and continue with a different Servicer.
Typical Actors
Stage before the Action: On Hold
Stage after the Action : Assignment
Workspace -Work Order app facilitates to resume the Work Order that was put on hold (e.g. due to some urgent task) and assign a different Servicer to the Work Order to attend to Work Order issue.
To resume a work order and and continue with a different Servicer,
Once you resume and reassign the work order, the work order stage will move back to ‘Assignment’.
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.