This article is primarily for Technicians/ Servicer Supervisors.
This scenario explains how a work order can be paused and resumed by the assigned technician/ Servicer Supervisor while they are assigned to it.
Let’s take a quick look at the overall Work Order process when a Technician/ Servicer Supervisor pauses a Work Order and resumes it.
After a work order is created,
This quick tutorial explains how you can pause a Work Order as the Technician and then resume it.
E.g. If the assigned Technician has to stop the task temporarily due to some personal matter or any other task, they can pause the Work Order and resume later.
Current Stage : In Progress
Stage after the Action : No stage change
Pause option is intended to hold the SLA Clock Timer for Resolve SLA of a Work Order in “In-Progress” stage.
A work order can be paused by the assigned technician when it is required to complete additional task, which is not related to the work order. After the additional work is completed, the technician can resume the work order and continue with the work order completion.
After the work order is paused/resumed, the work order stage will not change.
On the Workspace-Work Order app,
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.