This article is mainly for Technicians/Servicer Supervisors.
This scenario explains how a work order can be rejected by Technicians/ Servicer Supervisors.
Let’s take a quick look at the overall Work Order process when a Technician/ Servicer Supervisor rejects a Work Order.
After a work order is created,
This quick tutorial explains how you can reject a work order.
Stage before the Action: Acknowledgement
Stage after the Action : Assignment
If the assigned technician is mistaken/unable to attend to work order due to a valid reason, the technician is allowed to reject the schedule and work assignment.
On the Workspace-Work Order app,
Once the work order gets rejected by technician, its stage will be ‘Assignment’.
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.