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Scenario 6: Technicians/Supervisors : How to place a Work Order on hold and resume

How to place a Work Order on hold and resume? - by Technician?

Scenario 6 : If the assigned Technician/ Supervisor places a Work Order on hold and resumes it...

This scenario explains;

  1. how a Technician/Servicer Supervisor can place their Work Order on hold
  2. how a Technician/ Servicer Supervisor can resume a Work Order, which is on hold.

Work Order Process with Scenario 6 (Technician places a Work Order on hold and then resumes)

Let’s take a quick look at the overall Work Order process when a Technician/Servicer Supervisor places the Work Order on hold and then resumes it.

After a work order is created,

  • Facility Coordinator will receive work order via Work Space Work Order portal.
  • Facility Coordinator will assign a Servicer along with Servicer’s  Supervisor and Coordinator (assigning a Servicer Supervisor and Servicer Coordinator is optional here) to the work order.
  • The Supervisors related to the Servicer will assign technicians and work schedule to the work order to carry out the assigned work.
  • The assigned technician may go through the assigned task and acknowledge the work order.
  • If technician/supervisor put the work order on hold for some time e.g. due to an issue such as problem location cannot be accessed for a certain time period, he/she can resume the work order and attend to the task.
  • Next, the technician may complete the work order.
  • After the work order is completed, Facility Coordinator will verify the work done and close it.

1.How to place a Work Order on hold - by Technician?

This article is primarily for Technicians/Vendor Supervisors

This quick tutorial explains how you can hold a work order.

Typical Actors

  • Vendor Supervisor
  • Technician

Stage before the Action: In Progress
Stage after the Action   :On Hold

In case the technician cannot attend to the task due to any reason (e.g. Problem location cannot be accessed) or assigned technician faces some issue, etc. (e.g. technician is unable to fix the issue, technician is injured), work order can be put ‘on hold’.

On the Work Space-WO homepage,

  1. Hover over My Watchliston the left
  2. Click CWOs Supervised Me to filter your work orders at In-Progress stage
  3. Click on the relevant Work order record to open its detail page
  4. Hover over In-Progress drop-down and click ‘Put On Hold’
  5. Add your Comment related to placing the work order on hold
  6. Finally, click Hold Work Order

If the work order is placed on hold, the stage of the work order will move from ‘In Progress’ to ‘On Hold’.

2. How to resume a Work Order - by Technician?

This article is primarily for Technicians/Vendor Supervisors.

This quick tutorial explains how you can resume a work order.

Typical Actors

  • Vendor Supervisor
  • Technician

Stage before the Action: On Hold
Stage after the Action   : In Progress

If a technician/supervisor put the work order on hold for some time e.g. due to an issue such as problem location cannot be accessed for a certain time period, he/she can resume the work order and attend to the task.

On the Work Space-WO homepage,

  1. Hover over My Watchlist’ on the left
  2. Click CWOs Supervised Me to filter your work orders at On Hold stage
  3. Click on the relevant Work order record to open its detail page
  4. Hover over On Hold drop-down and click ‘Resume from Hold
  5. Add your Comment related to resuming the work order
  6. Finally, click Resume

Once a work order is resumed, the stage of the work order will move to ‘In Progress’.

 

Reduce Facility Management Costs

  • Automate mundane maintenance tasks;
    Save time for value-adding tasks
  • Increase your task force’s efficiency;
    Reduce cost of manpower
  • Optimally manage your inventory;
    Restock only when you need to
  • Measure facility management process efficiency;
    Optimise your operations
  • Implement preventive maintenance;
    Increase asset reliability
  • Digitalize end to end business processes;
    Go paperless
 

Manage Your Work Centrally or Remotely

  • Powerful and flexible duty roster;
    Manage maintenance backlog efficiently
  • Multi-platform mobile access;
    Manage operations from anywhere, on any device
  • Monitor work centrally through dashboards;
    Receive technician updates sent from the mobile app
  • Add-ons to integrate building systems;
    Automate work order creation based on critical alarms
 

Improve Occupant Satisfaction

  • Empower occupants with web portal and mobile app access;
    Eliminate calls and emails
  • Automate service level reporting & management;
    Increase transparency of ongoing job requests
  • Receive ratings and reviews upon work completion;
    Quantify requester satisfaction
  • Optimally maintain building systems;
    Ensure a comfortable working environment
  • Run compliance audits frequently;
    Ensure occupants’ health and safety
 

Manage Service Provider Contracts and Performance

  • Measure SLA adherence;
    Track contractor performance and efficiency
  • Create work orders and assign to contractors;
    Receive quotes for additional work online
  • Track service contract expiry;
    Plan renewals well in advance
 

Be More Resilient In The Face of a Disaster

  • Access your data anytime, anywhere;
    Even when your building is inaccessible
  • All-in-cloud with redundancy and high availability;
    Rest assured your data is safe and always online
  • No more paper-based work allocation or approval processes;
    Continue business in a virtual world
  • 100% cloud-based SaaS solution;
    No on-premises servers to worry about

REQUESTERS

These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.

ADMIN USERS

These users manage the account and have the ability of adding other users to account.

POWER USERS

Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.