Scenario 7: How to create rework work orders

This article is primarily for Facility Coordinators.

This scenario explains how to add rework to a Work Order if the job done is not satisfied.

Work Order Process when a Work Order needs Rework (Scenario 7)

Let’s take a quick look at the overall Work Order process when the Work Order needs rework.

After a work order is created,

Facility Coordinator will receive work order via Workspace portal on Work Order app.
Facility Coordinator will assign a Servicer along with Servicer’s Supervisor and Coordinator (assigning a Servicer Supervisor and Servicer Coordinator is optional here) to the work order.
The Supervisors related to the Servicer will get the work orders to assign technicians and work schedule to carry out the assigned work.
The assigned Technicians will receive work order; and he/she will acknowledge the work order.
The assigned technician will complete the work order.
Facility Coordinator will add rework to the Work Order. The coordinator might be not satisfied with the work and will assign the same technician to rework.
Then the assigned Technicians will receive work order; and he/she will acknowledge the work order and complete it.
Finally, the coordinator will verify the work and close it if no rework is required.

This article is primarily for Facility Coordinators.

This quick tutorial explains how you can rework a work order.

Typical Actor(s)

Stage before the Action: Completed
Stage after the Action : Acknowledgement

In some cases, the Facility Coordinator might be not satisfied with the work and will assign the same technician to rework.

On the Workspace-Work Order app,

Once rework is added to a Work Order, the stage of the Work Order will move to the ‘Acknowledgement’ stage.