This article is primarily for Facility Coordinators.
This scenario explains how to add rework to a Work Order if the job done is not satisfied.
Let’s take a quick look at the overall Work Order process when the Work Order needs rework.
After a work order is created,
This article is primarily for Facility Coordinators.
This quick tutorial explains how you can rework a work order.
Typical Actor(s)
Stage before the Action: Completed
Stage after the Action : Acknowledgement
In some cases, the Facility Coordinator might be not satisfied with the work and will assign the same technician to rework.
On the Workspace-Work Order app,
Once rework is added to a Work Order, the stage of the Work Order will move to the ‘Acknowledgement’ stage.
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.