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Scenario 7: Facility Coordinators : How to create rework Work Orders

How to create rework Work Orders?

Scenario 7 : If a Facility Coordinator realizes that a Work Order needs rework...

This article is primarily for Facility Coordinators.

This scenario explains how to add rework to a Work Order if the job done is not satisfied.

Work Order Process when a Work Order needs Rework (Scenario 7)

Let’s take a quick look at the overall Work Order process when the Work Order needs rework.

After a work order is created,

  • Facility Coordinator will receive work order via Workspace portal on Work Order app.
  • Facility Coordinator will assign a Servicer along with Servicer’s  Supervisor and Coordinator (assigning a Servicer Supervisor and Servicer Coordinator is optional here) to the work order.
  • The Supervisors related to the Servicer will get the work orders to assign technicians and work schedule to carry out the assigned work.
  • The assigned Technicians will receive work order; and he/she will acknowledge the work order.
  • The assigned technician will complete the work order.
  • Facility Coordinator will add rework to the Work Order. The coordinator might be not satisfied with the work and will assign the same technician to rework.
  • Then the assigned Technicians will receive work order; and he/she will acknowledge the work order and complete it.
  • Finally, the coordinator will verify the work and close it if no rework is required.

How to create a rework Work Order?

This article is primarily for Facility Coordinators.

This quick tutorial explains how you can rework a work order.

Typical Actor(s)

  • Facility Coordinator

Stage before the Action: Completed
Stage after the Action   : Acknowledgement

In some cases, the Facility Coordinator might be not satisfied with the work and will assign the same technician to rework.

On the Workspace-Work Order app,

  1. Hover over My WO Taskson the left bar
  2. Click CWOs Supervised Me to filter your work orders at Completed stage
  3. Click on the relevant Work order record to open its detail page
  4. Hover over Completed dropdown and click ‘Rework
  5. Add your Comment related to rework
  6. Finally, click Rework

Once rework is added to a Work Order, the stage of the Work Order will move to the ‘Acknowledgement’ stage.

 

Reduce Facility Management Costs

  • Automate mundane maintenance tasks;
    Save time for value-adding tasks
  • Increase your task force’s efficiency;
    Reduce cost of manpower
  • Optimally manage your inventory;
    Restock only when you need to
  • Measure facility management process efficiency;
    Optimise your operations
  • Implement preventive maintenance;
    Increase asset reliability
  • Digitalize end to end business processes;
    Go paperless
 

Manage Your Work Centrally or Remotely

  • Powerful and flexible duty roster;
    Manage maintenance backlog efficiently
  • Multi-platform mobile access;
    Manage operations from anywhere, on any device
  • Monitor work centrally through dashboards;
    Receive technician updates sent from the mobile app
  • Add-ons to integrate building systems;
    Automate work order creation based on critical alarms
 

Improve Occupant Satisfaction

  • Empower occupants with web portal and mobile app access;
    Eliminate calls and emails
  • Automate service level reporting & management;
    Increase transparency of ongoing job requests
  • Receive ratings and reviews upon work completion;
    Quantify requester satisfaction
  • Optimally maintain building systems;
    Ensure a comfortable working environment
  • Run compliance audits frequently;
    Ensure occupants’ health and safety
 

Manage Service Provider Contracts and Performance

  • Measure SLA adherence;
    Track contractor performance and efficiency
  • Create work orders and assign to contractors;
    Receive quotes for additional work online
  • Track service contract expiry;
    Plan renewals well in advance
 

Be More Resilient In The Face of a Disaster

  • Access your data anytime, anywhere;
    Even when your building is inaccessible
  • All-in-cloud with redundancy and high availability;
    Rest assured your data is safe and always online
  • No more paper-based work allocation or approval processes;
    Continue business in a virtual world
  • 100% cloud-based SaaS solution;
    No on-premises servers to worry about

REQUESTERS

These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.

ADMIN USERS

These users manage the account and have the ability of adding other users to account.

POWER USERS

Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.