This article is primarily for Facility Coordinators.
This scenario explains how to add rework to a Work Order and reassign it to another Servicer.
E.g. If the Facility Coordinator is not satisfied about the job done by the Servicer’s team
Let’s take a quick look at the overall Work Order process when a Facility Coordinator adds rework to a Work Order and reassigns another Servicer to it.
After a work order is created,
This quick tutorial explains how you can create a rework & reassign a work order.
Stage before the Action: Completed
Stage after the Action : Assignment
If the work is not done properly by the assigned technician, the Facility Coordinator shall assign a new technician to complete the work order tasks.
On the Workspace-Work Order app,
Once rework is added to a work order and reassigned, the stage of the work order will move to the ‘Assignment’ stage.
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.