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Scenario 8: Facility Coordinators : How to create rework Work Orders and reassign

How to create rework Work Orders and reassign

Scenario 8 : If a Facility Coordinator realizes that a work order needs rework and it needs to be reassigned to another Servicer...

This article is primarily for Facility Coordinators.

This scenario explains how to add rework to a Work Order and reassign it to another Servicer.

E.g. If the Facility Coordinator is not satisfied about the job done by the Servicer’s team

Work Order Process with Rework and Servicer Reassignment

Let’s take a quick look at the overall Work Order process when a Facility Coordinator adds rework to a Work Order and reassigns another Servicer to it.

After a work order is created,

  • Facility Coordinator will receive work order via Workspace Work Order app.
  • Facility Coordinator will assign a Servicer along with Servicer’s  Supervisor and Coordinator (assigning a Servicer Supervisor and Servicer Coordinator is optional here) to the work order.
  • The Supervisors related to the Servicer will get the work orders to assign technicians and work schedule to carry out the assigned work.
  • The assigned Technicians will receive work order; and he/she will acknowledge the work order.
  • The assigned technician will complete the work order.
  • Facility Coordinator adds rework to the work request and reassigns a servicer.
    The Facility Coordinator might be not satisfied with the work and will rework and reassign the work order (assign a different technician to get the rework done).
  • Then the newly assigned Technician will receive work order; and he/she will acknowledge the work order and complete it.
  • Finally, the coordinator will verify the work and close it if no rework is required.

How to create a rework work order and reassign it?

This quick tutorial explains how you can create a rework & reassign a work order.

Typical Actors

  • Facility Coordinators

Stage before the Action: Completed
Stage after the Action   : Assignment

If the work is not done properly by the assigned technician, the Facility Coordinator shall assign a new technician to complete the work order tasks.

On the Workspace-Work Order app,

  1. Hover over My WO Taskson the left bar
  2. Click CWOs Supervised by Me to filter your work orders at Completed stage
  3. Click on the relevant Work order record to open its detail page
  4. Hover over ‘Completed’ drop-down and click ‘Rework and Reassign
  5. Add your Comment related to rework and reassign
  6. Finally, click Rework and Reassign.

Once rework is added to a work order and reassigned, the stage of the work order will move to the ‘Assignment’ stage.


Reduce Facility Management Costs

  • Automate mundane maintenance tasks;
    Save time for value-adding tasks
  • Increase your task force’s efficiency;
    Reduce cost of manpower
  • Optimally manage your inventory;
    Restock only when you need to
  • Measure facility management process efficiency;
    Optimise your operations
  • Implement preventive maintenance;
    Increase asset reliability
  • Digitalize end to end business processes;
    Go paperless

Manage Your Work Centrally or Remotely

  • Powerful and flexible duty roster;
    Manage maintenance backlog efficiently
  • Multi-platform mobile access;
    Manage operations from anywhere, on any device
  • Monitor work centrally through dashboards;
    Receive technician updates sent from the mobile app
  • Add-ons to integrate building systems;
    Automate work order creation based on critical alarms

Improve Occupant Satisfaction

  • Empower occupants with web portal and mobile app access;
    Eliminate calls and emails
  • Automate service level reporting & management;
    Increase transparency of ongoing job requests
  • Receive ratings and reviews upon work completion;
    Quantify requester satisfaction
  • Optimally maintain building systems;
    Ensure a comfortable working environment
  • Run compliance audits frequently;
    Ensure occupants’ health and safety

Manage Service Provider Contracts and Performance

  • Measure SLA adherence;
    Track contractor performance and efficiency
  • Create work orders and assign to contractors;
    Receive quotes for additional work online
  • Track service contract expiry;
    Plan renewals well in advance

Be More Resilient In The Face of a Disaster

  • Access your data anytime, anywhere;
    Even when your building is inaccessible
  • All-in-cloud with redundancy and high availability;
    Rest assured your data is safe and always online
  • No more paper-based work allocation or approval processes;
    Continue business in a virtual world
  • 100% cloud-based SaaS solution;
    No on-premises servers to worry about


These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.


These users manage the account and have the ability of adding other users to account.


Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.