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Shopping Mall

iviva provides an end to end solution for shopping malls that improves mall usability, taking the shopping experience to the next level. iviva achieves this by integrating functions that malls have traditionally operated in silos.

Key Products Used

iviva’s fxelle mobile application for Concierge, Tenant Coordination and Mall Operations enables tenants and shoppers to seamlessly interact with the operations and maintenance teams, while ensuring compliance and reducing risk for key business processes.

The iviva Smart Wall brings unprecedented flexibility and scalability in managing interactive screens that can be distributed across the mall to serve as message boards, marketing channels and interactive displays. Tenants and shoppers can interact with Smart Walls through touch screens or using the fxelle mobile application.

Customers who have implemented iviva


These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.


These users manage the account and have the ability of adding other users to account.


Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.