Work-Request
Make your employees happier and more productive through more efficient and reliable facility services. Simplify the logging of service requests and direct the requests to the right team through automated workflows.
Make your employees happier and more productive through more efficient and reliable facility services. Simplify the logging of service requests and direct the requests to the right team through automated workflows.
Maintain an up to date register of your regular vendors and technicians who service equipment and get a hold of them easily.
If you have a team of technicians in-house, you can categorize them by skill sets and maintain duty rosters for their on-call schedules. Smart Spaces helps you assign work intelligently to the right person based on their skills and availability.
The full history of previous work done on any asset or equipment can be pulled up at ease. Find out when the last service was done – who did it and what exactly was done. You can even manage your costing.
Maintain a matrix to define clear SLAs for responding, containing and resolving problems, raise alerts and escalations to manage your SLAs and track how well each vendor or technician is performing.
Standardize your servicing and requirements by maintaining lists of common tasks to be carried out for different types of work.
Send notifications, request confirmations and approvals. Define your own processes and workflows and ensure they are followed.
These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.
These users manage the account and have the ability of adding other users to account.
Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.