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Work Order Management

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How iviva simplifies maintainence.
  • Improves productivity by automating & digitalizing the entire maintenance business process workflow
  • Easy reporting and tracking of faults by occupants increasing their satisfaction
  • Reduces downtime of equipment, systems and services
  • Better workforce management reducing idle time and improved human resource usage
  • Reduce maintenance costs, optimize return on asset and increase lifetime
  • Empowers facility management staff to improve their processes continuously by
    • Business process performance tracking
    • Service level tracking
    • Exception reporting
How iviva Work Order Management helps your workplace
  • Seamless access via both desktop and mobile
  • Fully integrated work request and corrective Work Order Management
  • Comprehensive planned preventive maintenance management for time based and usage based servicing
  • Notifications to all stakeholders with regard to progress and exceptions via email/SMS/push notifications
  • Ability to fine tune the ‘out of the box’ workflows to meet your organization’s needs
  • Service provider performance reporting
  • Service level tracking and reporting
  • Seamless integration with iviva Inventory management for inventory reservations for Work Orders
iviva /Work Request
Additional functionality with integrations.
  • Work request registration can be automated by listening to a trigger from an external system. Integration to the external system is required
iviva /Corrective Work Order
Additional functionality with integrations
  • Work Order can be created automatically and dispatched to appropriate personnel in response to an external event
It could be an alarm from a critical system that needs attention or it could be an energy over consumption alert from an energy management system
  • Need integration to external system
iviva /Planned Preventive Maintainence
Managing planned Preventive Work Orders
  • Defines maintenance tasks and creates ‘Job Plans’ by combining tasks. e.g. ‘AHU Maintenance Quarterly’ job plan
  • Allows creation of ‘service groups’, by combining assets or locations. Service groups are maintained as individual collections
  • Create ‘Master Work Orders’ by associating ‘job plans’ & ‘ service groups’
  • Master Work Order becomes the template for PPM Work Orders
  • Automatic generation of ‘Planned Preventive Maintenance Work Orders’ based on ‘Master Work Order’ using either TIME lapsed or USAGE reached after last service as conditions
  • Automatic calculation of human resource requirement and duration of Work Orders. This is useful for manpower planning and scheduling of Work Order
  • Allows associating ‘cost centre’ with Work Orders for purpose of allocating costs to correct cost centre
  • Allows assignment of service provider and service auditor for Work Order
Additional functionality with integrations.
  • Condition based maintenance by integrating with building systems
  • Usage based planned preventive maintenance by integrating with building systems
  • Need integration to external systems