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Your company’s data is valuable and we know that. We understand the sensitivity of your data, and we take all measures to ensure it remains secure and confidential. This includes user data, device and sensor data and all analytical and transactional data as well.

Security Whitepaper

You can download our security overview white paper which provides technical details on the security of the iviva platform. Download Whitepaper

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If you would like to report a security issue in our website or our application, please get in touch with us at You can use our public key to communicate with us.

Last updated: March 12 2018


These users can only submit work requests, view status of the requests, follow-up on work requests, provide feedback on resolved work requests Typically, these users represent occupants of a facility.


These users manage the account and have the ability of adding other users to account.


Power Users represent the internal and external personnel who are responsible for ‘facility management’ function. All technicians/supervisors/vendor users/facility coordinators/managers fall into this category. They can plan, create, dispatch, monitor, update and close work orders.